27. Word of mouth / Testimonials
Word-of-mouth marketing truly is one of the best ways to promote your business. The three most important things you can do to start the process of increasing your business through word-of-mouth include:
(a) Diversify your networks by becoming visible and active in the community. Participate in various networking groups and/or professional associations.
(b) Set up a contact list of businesses that are complementary and non-competitive to you. For example: a lawyer, an accountant, a financial planner and a banker. All of them have clients with overlapping similar needs. They can all work with and refer each other easily. Another good example is a florist, a photographer, a travel agent and a jeweler. A referral for one of them becomes a referral for all of them.
(c) Building your business through word-of-mouth is about cultivating relationships with people who get to know you and trust you. People do business with people they have confidence in. It's not what you know, or whom you know, it's how well you know them that counts. If you go into this process understanding this one key point, you will have a better opportunity to build your business through word-of-mouth.
Ivana Katz
Websites 4 Small Business
http://www.web4business.com.au/
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